How to install the Avaya Soft Phone at home

This article shows how to install the software for the Avaya Softphone software to be able to make phone calls using your computer. The software can be found at:

https://apps.columbiabasin.edu/files/Avaya-one-...

Contents

• Download and install Avaya One-X Communicator
• Configure the Software for your Extension
• Tips for Use

 

Download and Install Avaya One-X Communicator

To use the softphone, you need to connect to the college network through VPN.

1. The download for Avaya One-X Communicator software can be found here: https://apps.columbiabasin.edu/files/Avaya-one-X-Communicator-Suite.exe
2. Run the installer on your home computer and click Next.

3. Click Next again.

4. Select the radio button “I accept the terms….", click next.

5. Select Custom and click Next.

6. Uncheck Avaya Collaboration Services and click Next.

7. Click Install.

8. Click Finish.

 

Configure the Software for your Extension

This software does not currently work on campus, only remotely with VPN.  Connect to VPN before completing the rest of the steps.

1. Double Click the Avaya Communication icon on your desktop.  The first time you open it, there will be some setup required.
2. Click next.

3. Select H.323 and click Next.

4. Enter your Extension and Password (this is your extension). Click Add, enter 10.150.50.7 and click Next.

5. Click Next.

6. Select This Computer and click Next.

7. Click Next.

8. Click Finish.

9. Once again, open One-X Communicator. You may see the "Existing Login Detected" message. This is letting you know you have a deskphone also using your extension.  Click Yes to continue.

10. We are not using this software for video calls.  Please use Zoom, should you need to make a video call.  Uncheck the box if you never want to see this message again, then click OK.

11. If you receive this message, it is letting you know the software cannot find a microphone and/or speakers on your system.  Please be sure to plug in your headset before you make a call.  If you have further issues with this, please open a service request with IS.

12. Once again, start One-X Communicator and click the Menu icon > selecting Settings > select General Settings.

13. On the left in the Account section, click on Telephony and uncheck Enable Video Calls.

14. Again in the Account section, click on Messaging. Select the Dial this number radio button and enter 2407.

15. Again in the Account section, click on Dialing Rules. Uncheck Apply dialing rules for outgoing calls and click OK.

16. To call off-campus numbers, you must dial a 9 first, just like on-campus.
17. To make a long distance call, just like on-campus you must dial 8 and enter your scan code.

 

Tips for Use

Show the dialpad by clicking the button highlighted in blue.

 

Key for using the dialpad.

Two keyboard shortcuts are available for users to quickly answer or hang up / reject a call. Note that these apply only to Avaya One-X Communicator and not to One-X Agent.

Shortcut #1 - If you press the Alt key, Ctrl key and A key simultaneously on your keyboard you will answer an incomming phone call.

Shortcut #2 - If you press the Alt key, Ctrl key and E key simultaneously on your keyboard you willl end an existing call or reject an incomming phone call.