How to add or modify your ctcLink MFA options

This article covers how to add and/or modify your MFA options within ctcLink. Specifically, this will walk you through adding the Okta Verify option. You can use this article to add a new cell phone and remove an old one, as well.

1. Go to myaccount.ctclink.us ( NOT gateway.ctclink.us)

2. Login using your ctcLink credentials.  You may be asked to confirm using Multifactor authentication (MFA) options presented, please do so.

 

3. Choose the Password Settings tile

 

4. This presents your various MFA security options on the right side.  To add the Okta verify app option, choose the "Set up", or "Set up another" button

 

5. You will be asked to verify your MFA again before proceeding.

 

6. This screen shows you the option you chose and to allow you to choose to back out or to setup.  Choose the Set Up button.

 

7. The next screen gives instructions on how to download and setup the app on your phone.  Follow those directions.

 

Once setup, this option can be chosen at any time from the MFA verification screen.

8. From here, just sign out and go back to gateway.ctclink.us for the usual experience.