How to use Proofpoint Digest

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Proofpoint digest is designed to allow faculty and staff at CBC to be able to release their own quarantined emails that were safely scanned for malicious attachments and links to known bad places, but were flagged as most likely unwanted spam. 

The Digest emails will look similar to the email below. 

Email Digest will look similar to this picture with having a list of the emails that got quarentined that you can release

There are several ways to release the emails, and this article walks through the process. 

Option A: Release a single message.

1. Messages are separated by thin lines, and to release a single message, click the subject line on the message you are interested in releasing. 

Click the subject line to release the message. Image shows two messages as an example

2. The device default browser will open up and will bring up the message. 

Features:

  • In the center of the page, the message will be displayed in a plain text format without any of the background layout or images in the email to help review the message. 
  • At the top of the menu has the following features in order from left to right:
    • Find: this is used if you want to search for a message
    • Release and Allow Sender: This will release the email to your inbox, and add the sender to your safe senders list to allow future messages to be delivered straight to your inbox
    • Release: This will release the email to your inbox, however any future emails from the same sender will still have to be released every time a new email comes in. 
    • Block Sender: This is to add the sender to your personal blocklist in proofpoint, and will not see future emails from this sender in your inbox or quarantine. 
    • Options: This allows you to refresh the page.
  • In the left column, you can select "Low Priority Mail - Quarantined" or "Spam - Quarantined"  to see a list of other emails

In the browser there are several features. Left column allows you to navigate to other emails quarentined. In the main body of the webpage will display the email quarentined in plain text format without any layouts or images. At the top is controls to block sender, release message, and release and allow sender.

Option B: To go straight to a list of all emails from the digest email

1. Scroll to the bottom of the page, and will have three links at the bottom, and choose "Manage My Account". A quick explanation of the other links is listed below. 

  • Request New End User Digest: This is to get the digest email regenerated and sent again
  • Request Safe/Blocked Senders List: This is to get the senders list of senders marked as safe or not
  • Manage My Account: This is the one to click to get your full list

Image of the bottom of the email with links to request new digest, request safe/blocked senders, and manage my account

2. Your device default browser will open up

3. "Low Priority Mail - Quarantined" is selected by default

4. Page will have the following features:

Image of what the digest will look like when first opens in the browser. Left column has different quarantined folders, top has hopts to block, release, and release and add to safe senders list. Center has a list of all emails, and can select multiple at a time or select individual emails to see contents.

  • In the left column, you can select "Low Priority Mail - Quarantined" or "Spam - Quarantined"  to see a list of other emails.
  • In the center of the page is a list of all the emails. 
    • Can select multiple emails at once by clicking the check boxes next to the messages that want to either release or block
    • If you select an email, a preview will appear at the bottom of the screen, the message will be displayed in a plain text format without any of the background layout or images in the email to help review the message. 
      • If a message is selected, a preview will appear that will give a text version of the email message preview as this image shows.
  • At the top of the menu has the following features in order from left to right:
    • Find: this is used if you want to search for a message
    • Release and Allow Sender: This will release the email to your inbox, and add the sender to your safe senders list to allow future messages to be delivered straight to your inbox
    • Release: This will release the email to your inbox, however any future emails from the same sender will still have to be released every time a new email comes in. 
    • Block Sender: This is to add the sender to your personal blocklist in proofpoint, and will not see future emails from this sender in your inbox or quarantine. 
    • Options: This allows you to refresh the page.

5. If wanting to preview a message, click on the individual message for a preview to appear at the bottom. If deemed safe can select at the top the top th options to "Release and Allow Sender" or "Release" or "Block Sender"

6. If wanting to do multiple emails at once, select all emails that you want to do the same action, after all are selected can then hit the "Release and Allow Sender" or "Release" or "Block Sender" buttons. 

Safe and Blocked Senders List

The daily digest has the ability to edit your safe and block senders list

1. open up proof point digest web portal by clicking on the message similar to above either by clicking a subject or clicking on "Manage My Account" at the bottom of the email

2. Bottom right corner is an option for "Lists"

Bottom right corner of the digest website page can edit your safe and block list

3. Defaults to Safe Senders list, but can adjust to Blocked Senders List by selecting the left menu

example safe and blocked window sceen showing blocked senders

4. Options are:

  • New: Allows you to add in a new block, and a box will appear to allow you to enter in your sender email address or can enter in the whole domain. 
    Example of adding in a bad sender by clicking new, entering in the sender and hitting save button
  • Edit: A box will appear similar to the one for adding, but allows you to edit the currently selected item. Note, default is nothing is selected and have to select something first. If you click on an item in the list, it will also go into edit mode. 
  • Delete: Allows you to delete the currently selected email or can select multiple at once
  • Options: Allows the page to be refreshed.

Owners of shared accounts

If you are specified as an owner for a shared account or a distribution list, then there will be a drop down at your user name to change between accounts. If you are an owner and not seeing it, please contact Technology Services for assistance in fixing permissions. 

Important notes:

There are two quarantine folders:

1. Low Priority Mail - Quarantined: This is often bulk mailing lists that are quarantined as often these are used for bulk sales tactics, but can simply release the ones that are safe or desired. 

2. Spam - Quarantined: These are emails that were identified as more spam. Some maybe legit, but most are unwanted emails. 

If there is an email that is expected, but not seeing it please reach out to Technology Services and we can help you find that email. 

 

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