Service Catalog

Categories (7)

Application Support

Software systems support (i.e., Exchange, Web Applications, Databases, Procure +, Blumen, Raiser's Edge, Eaglesoft, etc.)

eLearning

eLearning software (Canvas, Panopto, Respondus, etc.) and to an extent the hardware that supports it

General IT Support

For general IT support calls or miscellaneous services

Infrastructure and Networking

For the Infrastructure team (networking, network devices, cabling, etc.)

Lab Support

All things related to computer lab management

Media Support

All interactive media, including sound systems, video projectors, multimedia presentation equipment, etc.

Accounts and Access

For account modification and file access. For email/login account password resets, go to the following link for self-serve password reset instructions: https://www.columbiabasin.edu/resetpassword. If further assistance is required, please call the Helpdesk at (509) 542-553 (ext.2353, if on campus) and have your SID number handy, as it will be required to verify your identity.

Services (2)

Miscellaneous Service Request

General IT issues, not yet defined. Anything you are unsure of, please select this service.

Data Request

Service to request data from Information Services ONLY.