1. Go to myaccount.ctclink.us ( NOT gateway.ctclink.us)
2. Login using your ctcLink credentials. You may be asked to confirm using Multifactor authentication (MFA) options presented, please do so.
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=eed20f45-4767-4c39-b56a-c9b5af57e692.jpg&beidInt=374)
3. Choose the Password Settings tile
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=ea588079-5653-42d7-80c4-6d3e42e8174f.jpg&beidInt=374)
4. This presents your various MFA security options on the right side. To remove the security question option, choose the remove button from the bottom right.
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=5ef3785b-2846-4f5b-80e7-f308e4d1366b.jpg&beidInt=374)
5. Confirm you wish to remove the question enrollment.
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=0cfe5d1c-d850-48b0-a438-669a8880f7d5.jpg&beidInt=374)
6. It should ask you to confirm your MFA security option again, go ahead and do so.
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=4538066f-eb31-4f66-9d6b-192bcb9b4aec.jpg&beidInt=374)
7. From here, just sign out and go back to gateway,ctclink.us for the usual experience.
![](https://cbc.teamdynamix.com/TDPortal/Images/Viewer?fileName=8414da69-6f90-4946-8c99-ce719da9a92f.jpg&beidInt=374)