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Services or Offerings?
Access Database Support
  1. Services
  2. Application Support
For issues with Access databases.
Account Modification
  1. Services
  2. Accounts and Access
File Share Creation, File Share rights, Account Creation, Account Information Updates, Creation and Management of Security Groups, Creation and Management of email distribution groups and shared resources, etc.
COW Cart Requests
  1. Services
  2. Lab Support
  3. COWS
This is for scheduling COW cart requests.
ctcLink Support Request
  1. Services
  2. None
Tickets for ctcLink related issues.
eLearning Ticket
  1. Services
  2. eLearning
Put it in a ticket for eLearning here.
General Lab Requests
  1. Services
  2. Lab Support
This is for general lab requests.
Hardware Issues
  1. Services
  2. General IT Support
  3. Desktop Support
Hardware troubleshooting, peripheral installs, computer installs
HP Issues
  1. Services
  2. Application Support
All 'administrative computing' software, including Data Express, HP-UNIX, byRequest, FAM)
HP Password Resets
  1. Services
  2. Application Support
When the HP User needs their password reset for any reason.
Media Event Request
  1. Services
  2. Media Support
Service for getting IS Media coverage for an event.
Miscellaneous Service Request
  1. Services
  2. None
General IT issues, not yet defined. Anything you are unsure of, please select this service.
Mobile Device Support
  1. Services
  2. General IT Support
  3. Mobile Device Support
Support request for any mobile device.
Name change
  1. Services
  2. Infrastructure and Networking
  3. Telephones
Short
Outlook Issues
  1. Services
  2. General IT Support
Email issues in general
Software Support
  1. Services
  2. General IT Support
  3. Desktop Support
General software support (Microsoft products, Adobe products, Symantec, etc.)